REFUND POLICY
At lithoflor, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of the date your order was delivered, subject to the conditions outlined below.
30-Day Return Period
You may request a return within 30 days after delivery.
To be eligible for a return, the item should:
- Be unused and unworn
- Be in its original condition
- Be free from stains, odors, damage, or excessive signs of wear
- Include original tags, labels, packaging, or accessories where applicable
Items that have been worn, washed, altered, damaged, or otherwise used beyond reasonable inspection may not qualify for a return.
How to Request a Return
Before sending an item back, please contact us at:
Email: info@lithoflor.us
Please provide:
- Your order number
- The name or description of the item
- The reason for the return
- Any relevant photographs, if the item is damaged, defective, or incorrect
Do not send a return to the business address unless our customer service team has provided return instructions and confirmed the appropriate return destination.
Return Shipping
Unless an item is defective, damaged upon arrival, or incorrectly sent, the customer may be responsible for the cost of return shipping.
If lithoflor determines that an item was defective, damaged during fulfillment, or incorrectly shipped, we will work with the customer to determine an appropriate resolution.
Refunds
Once your returned item is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and photographs showing the issue. We will review the information and determine an appropriate solution, which may include a replacement, refund, or other reasonable resolution.
Non-Returnable Situations
A return may be refused when an item:
- Shows signs of significant wear or use
- Has been washed or altered
- Is damaged after delivery due to customer use or handling
- Is missing required components, tags, or accessories where applicable
- Is returned outside the 30-day return period
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it. Because orders may enter processing shortly after purchase, cancellation cannot be guaranteed once fulfillment has begun.
If an order has already shipped, it may need to be handled through our standard return process.
Contact Us
For questions about returns or refunds:
Email: info@lithoflor.us
Phone: +1 404-268-6865